Cancellation policy
Cancellation policy
Right of withdrawal for consumers
Our right of withdrawal pursuant to Section 355 of the German Civil Code (BGB) applies exclusively to consumers residing in the European Union. No right of withdrawal is granted to customers outside the EU (e.g. USA, Switzerland, UK).
The following applies to all consumers residing in the European Union:
You have the right to withdraw from this contract within 14 days without giving any reason. The withdrawal period shall be 14 days from the day on which you or a third party other than the carrier designated by you takes possession of the goods.
To exercise your right of withdrawal, you must notify us (Kieser Design eK c/o Vectocon, Hausmannstraße 14, 63452 Hanau, email address: info@kieserdesign.de) of your decision to withdraw from this contract by means of an unambiguous declaration (e.g. a letter sent by post, fax or email). You may use the attached model withdrawal form for this purpose, but this is not mandatory.
To comply with the cancellation period, it is sufficient that you send the notification of the exercise of the right of cancellation before the expiry of the cancellation period.
Consequences of cancellation
If you cancel this contract, we will refund all payments that we have received from you, including delivery costs (with the exception of additional costs resulting from your choice of a type of delivery other than the cheapest standard delivery offered by us), immediately and at the latest within 14 days from the day on which we received notification of your cancellation of this contract. For this refund, we will use the same means of payment that you used for the original transaction, unless something else was expressly agreed with you; under no circumstances will you be charged any fees for this refund. We may refuse to refund until we have received the goods back or until you have provided proof that you have returned the goods, whichever is the earlier. You must return or hand over the goods to us promptly and in any event no later than 7 days from the date on which you notify us that you have cancelled this contract. This deadline is met if you send the goods before the expiry of the 7-day period. You will bear the direct cost of returning the goods. You only have to pay for any loss of value of the goods if this loss of value is due to handling of the goods which is not necessary to check their quality, properties and functioning. Exclusion of the right of withdrawal Unless the parties have agreed otherwise, the right of withdrawal does not apply to the following contracts: Contracts for the delivery of goods which are not prefabricated and for whose production an individual selection or determination by the consumer is decisive or which are clearly tailored to the personal needs of the consumer.
Sample cancellation form for consumers
(If you want to cancel the contract, please fill out this form and send it back.)
To Kieser Design eK
c/o Vectocon Hausmannstraße 14
63452 Hanau
Email address: info@kieserdesign.de
I/we (*) hereby cancel the contract concluded by me/us (*) for the purchase of the following goods (*)/the provision of the following service (*):
Ordered on (*)/received on (*):
Name of the consumer(s):
Address of the consumer(s):
Signature of the consumer(s) (only if notification is on paper):
Date:
(*) Delete as appropriate
Status: 15.04.2025
