Right of withdrawal

Right of withdrawal

Right of withdrawal for consumers You have the right to withdraw from this contract within 14 days without giving any reason. The withdrawal period shall be 14 days from the day on which you or a third party other than the carrier designated by you takes possession of the goods. To exercise your right of withdrawal, you must inform us (KIESER DESIGN, Ostparkstraße 37, 60385 Frankfurt am Main, email address: info@kieserdesign.de) of your decision to withdraw from this contract by means of a clear declaration (e.g. a letter sent by post, fax or email). You can use the attached sample withdrawal form for this purpose, but this is not mandatory. To meet the withdrawal deadline, it is sufficient that you send the notification of the exercise of the right of withdrawal before the expiry of the withdrawal period. ‍ Consequences of cancellation ‍ If you cancel this contract, we will refund all payments that we have received from you, including delivery costs (with the exception of additional costs resulting from the fact that you have chosen a different type of delivery than the inexpensive standard delivery offered by us), promptly and at the latest within 14 days from the day on which we received notification of your cancellation of this contract. For this refund, we will use the same means of payment that you used for the original transaction, unless something else was expressly agreed with you; under no circumstances will you be charged any fees for this refund. We may refuse to refund until we have received the goods back or until you have provided proof that you have returned the goods, whichever is earlier. You must return or hand over the goods to us promptly and in any event no later than 7 days from the date on which you notify us of the cancellation of this contract. The deadline is met if you send the goods before the expiry of the 7-day period. You will bear the direct cost of returning the goods. You only have to pay for any loss of value of the goods if this loss of value is due to handling of the goods which is not necessary to check their quality, properties and functioning. Exclusion of the right of withdrawal Unless the parties have agreed otherwise, the right of withdrawal does not apply to the following contracts: Contracts for the delivery of goods that are not prefabricated and for whose production an individual selection or determination by the consumer is decisive or which are clearly tailored to the personal needs of the consumer. ‍ Sample cancellation form for consumers ‍(If you want to cancel the contract, please fill out this form and send it back.) To KIESER DESIGN eK Ostparkstraße 37 60385 Frankfurt am Main E-mail address: info@kieserdesign.de I/we (*) hereby cancel the contract concluded by me/us (*) for the purchase of the following goods (*)/the provision of the following service (*): Ordered on (*)/received on (*): Name of the consumer(s): Address of the consumer(s): Signature of the consumer(s) (only if notification is on paper): Date: (*) Delete as appropriate
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